• General Shipping and Cutoff Time information
• Local Pickup Information
• “Online Shipping Special!” Shipping Information
• “Value Shipping” Information
• Shipping Surcharges
• International Shipping Information
• Shipping to APO/FPO/DPO Addresses
• Shipping Rates

Contact websites and phone numbers:

• FedEx 1-800-GO-FEDEX (1‑800‑463‑3339)
• U.S. Postal Service 1‑800‑ASK‑Postal (1‑800‑275‑8777)
• UPS 1‑800‑PICK‑UPS (1‑800‑742‑5877)

Timely delivery is important at Sibö @ Chocosphere! (Rural and AK/HI Deliveries)

If the destination is far from a major metropolitan area, or the chocolate is going to AK, HI, PR, or GU, it is possible that the delivery may take longer than the '2-Day' or 'Overnight' headings indicate. Be sure to consult with your preferred carrier before ordering if delivery time is critical. They may need to know that the shipment is originating in zip code 97062.

Sibö @ Chocosphere delivers premium chocolate in premium condition!

We provide shipping choices to get your chocolate to the destination in excellent shape, even in warm weather. Sibö @ Chocosphere will stand behind you should the chocolate arrive damaged in any way due to negligent actions of the shipping company. Just let us know of any problem, and we will do our best to resolve the situation to your satisfaction. Sibö @ Chocosphere cannot be responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package.

We highly recommend shipping to an address where someone will be able to receive the package when delivered.

Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. Suggestion: If you are shipping to someone's home and they will be at work during the day, consider shipping the chocolate to the recipient at their office.

An option to use "Warm‑Weather Packaging" is available when you choose Postal Priority Mail, 2nd Day and Overnight shipping to any U.S. destination, and for Value (Ground or Priority Mail) shipping where the destination is three days or less distant from our warehouse.

Be aware that we may remove products from outer master boxes to enable efficient shipping.

If products on the shipment come in an outer master box, we may remove the products from that master box but only if necessary to make them fit efficiently into the shipping carton, of course taking precautions for arrival of the products in good condition.  (See "Online Shipping Special!" terms and conditions, which apply if you choose that shipping option).  Individual product wrapping will of course be left in place.  Please put a note in the "Comments" section of checkout if you require products to remain in their master boxes for shipping. 

If you are like us at Sibö @ Chocosphere, you probably want your chocolate now! (Cutoff time for next-day shipping)

Shipping Days

Delivery Days

Let us know if you have any special shipping needs (including same‑day shipping)

Though we are sometimes unable to accommodate special requests, we will do our best to meet your need.

If you live in the Portland, Oregon area and would like to pick-up your order at our Tualatin warehouse, simply select "Local Pickup" as your shipping method at check-out. There is no charge for this service. Please note the following:

• You must place your order online or by phone. Being a warehouse, we do not offer in-store shopping.
• Orders must be placed at least one business day in advance of pick-up. We will contact you by phone or e-mail when your order is ready.
• Pick-up times are during our normal business hours, 8:30AM - 4:30PM Pacific Time, Monday - Friday (but check our web page for holiday closure infomation).
• Our pick-up address location is 19470 SW 89th Ave, Tualatin, Oregon. On your arrival, please ring the bell at our front door, and a team member will be out to help you shortly.

Orders shipped with this most economical option may be sent by Ground (UPS or FedEx), Postal Priority Mail, or 2-day FedEx, with the selection of shipping method solely at Chocosphere’s discretion.  If the shipment is sent by Ground, transit time will normally be between one and five business days, depending on distance of the delivery address from our Tualatin OR warehouse.

If an order using the Online Shipping Special is too heavy or bulky to be viable for this method, the customer will be contacted to make arrangements for the order.

For orders determined by the automatic system to be too heavy, the Online Shipping Special will not be offered at checkout.

If we ship by Postal Priority Mail, the contents of the shipment must be physically small enough to ship in one of the special postal-rate boxes or padded envelopes. If it doesn't fit, we will contact you with information on other shipping options that will incur extra cost, and if we cannot reach you promptly it may delay processing of your order.

Customers may request specific carriers be used or not used.  If Chocosphere determines that a customer’s request is not viable with the Online Shipping Special the shipment may be delayed while we contact the customer.

If products on the shipment come in an outer master box, we may remove the products from that master box if necessary to make them fit.  Individual product wrapping will of course be left in place.

If the decision about Warm Weather Packaging is left to Chocosphere, we will include styro and gel ice at no extra charge if we feel it is needed and it fits.  However, if a customer adds Warm Weather Packaging to an order using the web site a $7.00 charge will be added.

We will pack into the smallest shipping container that your chocolate will fit in, to minimize our shipping cost.  If there is chocolate breakage (with wrappers remaining intact), you have to be okay with it. After all, you have to break it to eat it.

This option is only available on orders shipped to mainland U.S., Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands and APO/FPO/DPO addresses. It is not available for Chocolate Clubs.

‘Online Shipping Special’ shipping is only available on orders placed online via the Sibö @ Chocosphere web site by the customer.

Shipping of "Online Shipping Special" orders may be delayed slightly from our normal commitment when Chocosphere is experiencing heavy shipping volume.

The availability of ground shipping for meltable items (most chocolate fits this description) depends upon the temperatures at Sibö @ Chocosphere's Oregon warehouse, the destination, and at all points between the two. Any temperatures at or above 80° along the route may preclude the safe shipping of meltable items by ground to destinations more than three days away from Sibö @ Chocosphere's warehouse.

If you select Value shipping and weather conditions do not permit safe transit of the chocolate you have ordered, your shipment may be delayed as we will need to contact you. (This generally does not apply to shipments going to most parts of Oregon and Washington states.) Value shipping delivery can take 1 to 5 business days, perhaps longer. If timing of your Value Shipping delivery shipment is critical, check with FedEx (1-800-GO-FEDEX / 1-800-463-3339, or www.fedex.com) or UPS (1-800-PICK-UPS / 1-800-742-5877, www.ups.com) regarding transit time before making your shipping decision. Use 97062 as the "From Zip" when checking "transit time".

Sibö @ Chocosphere gladly ships to Military and Diplomatic APO/FPO/DPO addresses via U.S. Postal Service Priority Mail.

Shipping charges are per the Priority Mail rates. You may select Value Shipping and we will try to ship this way if we can fit your product into one of the economical Postal boxes. If you select this option and the product will not fit into one of the Postal boxes, we will contact you and it may delay the shipment of your package.

Notes for shipments to Military Personnel

Please be aware of the following limitations:

Ground Delivery Service by FedEx and UPS is available to most Mainland U.S. locations! **
(Sorry, ground service not available to areas with hot weather and states/territories AK, HI, PR, or GU.
An economical option for AK, HI, PR, and GU shipping is Postal Priority Mail.)

If we can safely send the shipment by Ground (UPS or FedEx), we usually do so.  Depending on the distance from our Tualatin OR warehouse to the destination, transit time is normally one to five business days.

Upgrade to other shipping methods is not guaranteed but may be done at Chocosphere's discretion and at no additional cost to you.  If we upgrade to Postal Priority Mail, please keep in mind there is no transit-time guarantee from the postal service. Delivery generally occurs within 2 to 3 business days. If you prefer a certain carrier, UPS, FedEx ground or Postal, please let us know in the comments and we will make every effort to grant your wish. If we are unable, we will contact you and it may delay the shipment of your order.

If your order contains a mix of meltable and non-meltable products, depending on circumstances, we may split-ship your order. If we split-ship, we will let you know in the shipping email or with a note in the box.

Important Notes:

Time-in-transit for our Value Shipping option is not guaranteed. If you need your package by a specific date, please select one of our Overnight or 2nd day shipping options, which cost more than Value shipping or Priority Mail.

On all shipments, we are careful to send packages only on days where we are confident your chocolate will arrive in great shape. This can impact when your order is delivered. Please take this into account when making your shipping choice, and feel free to contact us if you need specific information for the ship date of your order.

During the summer season most shipments of meltable chocolate will require our Warm-Weather Packaging option for safe transport. If you let Sibö @ Chocosphere decide whether it is needed for safe delivery and it is actually used, Sibö @ Chocosphere will supply insulated Warm-Weather Packaging to protect shipments made in warm weather at no extra cost. Should you want this special packaging to be used unconditionally, the product must be added before you enter the check out process. You will find “Warm Weather Packaging” at the Packaging pull down at the top of the Sibö @ Chocosphere web site. $7.00 will be added to your cart total, but there will be no shipping charged on Warm weather packaging.

Availability of this offer is subject to temperatures along the entire path of transit being safe for your meltable chocolate products protected in our warm weather packaging (typically temperatures of 95°F or lower). If we are concerned about safe arrival of your shipment, we may contact you to offer upgraded shipping options at possible additional cost. At that time you will have the option of changing/cancelling the order with no penalty, or working out upgraded shipping or another mutually agreeable option.

Your order confirmation will show your shipping method as "Ground / Value Shipping". However, we may automatically upgrade your shipping in accordance with procedures outlined above, if we choose to do so.

Shipping to Hawaii, Alaska, Guam and the other protectorates may be completed by Priority Mail at the Value Shipping cost, if we can fit the product into one of the economical Postal Boxes.